Awards

At Complete, exceptional property management means combining expert advice with responsive communication, personal accountability and decisive action. The awards and recognition below provide independent evidence of the high standards our teams consistently deliver across lettings and property management.

2026

British Property Award 2025-2026 Gold Winner Letting Agent in EC1M

Complete Prime Residential has been named the British Property Award Gold Winner for Letting Agent in EC1M for 2025–2026, recognising our London team as the highest-rated agency in its local assessment.
Read MoreRead Less The award reflects the strength of the client experience delivered by our London lettings team from the speed and quality of the first response to the expertise, care and consistent follow-through provided throughout each property search. The British Property Awards Criteria The British Property Awards independently assess eligible agents against others operating in the same local market. The process begins with mystery-shopping enquiries and a detailed review of how each business presents its services online. Each company is evaluated against more than 25 criteria spanning a range of scenarios and communication channels. The assessment considers the responsiveness and quality of customer interactions alongside property listings, photography, descriptions, social media and website content. Agents are first shortlisted, then they undergo further rounds of detailed mystery shopping before the strongest performer in the area is selected as the Gold Winner. Feedback from the Judging Process As part of this rigorous assessment, our London team was tested through a series of mystery-shopping calls designed to reflect genuine prospective-tenant enquiries. The judges specifically recognised Zoe, our Sales and Lettings Consultant, and Claudia, our Trainee Sales & Lettings Consultant. Both were commended for combining professionalism, warmth and responsiveness with strong knowledge of the local area and rental market. Their clear guidance and practical advice also helped a prospective tenant feel informed and confident throughout the search – demonstrating the standard of service the award is designed to identify. This independent feedback provides clear evidence of the expertise, attention to detail and client-focused approach our London team brings to every enquiry and reinforces why Complete Prime Residential was selected as the Gold Winner for EC1M. This Gold Award is a significant achievement for Zoe, Claudia and the wider London team, whose professionalism, local expertise and commitment to exceptional service made the result possible.
2026

Residential Agency of the Year – Shortlisted

Complete Prime Residential has been shortlisted for Residential Agency of the Year at the Manchester Property Awards 2026. The winners will be announced at the awards ceremony on 6 November 2026.

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The Manchester Property Awards Criteria
The Manchester Property Awards are delivered by UK Business Events Ltd, an established media and events company operating across housing, construction and innovation. Our evidence-led entry covered five areas: business overview and activity in Greater Manchester, transaction performance and market share, client service and retention, innovation, and evidence of growth or competitive advantage.

Judged independently against the criteria, the submission required us to substantiate our performance with detailed commercial metrics, examples of innovation and clear evidence of customer impact. Being shortlisted for Residential Agency of the Year is therefore a significant commendation of our Manchester team’s sustained portfolio performance, customer-led service and contribution to raising standards across Greater Manchester’s residential property sector.

2025
- 2024

2025: Property Management Company of the Year – Silver
2024: Property Management Company of the Year – Finalist

Complete Prime Residential received the Silver Award for Property Management Company of the Year in 2025, having also been named a finalist in the same category in 2024.

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These achievements recognise the strength of our property management service across every area assessed in the entry process from our client and portfolio expertise to our systems, service capacity, staff development and measurable business progress. Supported by verifiable results, customer feedback and detailed evidence, they reflect the practical local knowledge, clear communication and experienced team behind every property and portfolio we manage.

The Negotiator Awards Criteria
The Negotiator Awards require companies to complete a detailed six-part entry form, with a written response of up to 500 words for each question. Entrants must explain their company history and services; client base and managed properties; systems, innovations and property-to-manager ratios; staff recruitment, training, qualifications and development; business progress over the previous 12 months, supported by verifiable facts, figures and evidence of customer satisfaction; and any further achievements that strengthen their case for the award. Supporting documents are also submitted for each section to substantiate the information provided.

An independent panel of experienced residential property professionals then reviews the full submission and its supporting evidence. Judges assess the quality, credibility and overall strength of each entry, carrying out further enquiries where necessary before selecting the finalists.

2024

2024: Property Manager of the Year – Finalist

Complete Prime Residential was nominated as a finalist in the RESI Awards.

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