Block Management

At Complete, our sister company IPI Asset Management handles our Block Management. Our team of block management specialists oversee the maintenance and general upkeep of the communal areas both inside and outside of the development. They are the first point of contact for all communal enquiries and any items relating to any lease breaches. We assist with the preparation of budgets, organising billing and the collection of service charges and ground rents on behalf of the freeholder.  

Our Responsibilities 

Block Management’s responsibilities include: 

• Management of apartments and blocks of flats where the leaseholders are held by various individuals on long-term leases. 

• Maintenance and scheduling of the general upkeep of the development’s communal areas, both internal and external. 

• Preparation of budgets, organisation of billing and the collection of service charges; advise on building insurance policies and claims and maintain up-to-date records of all transactions. 

• Collection of ground rents on behalf of the freeholder. 

• Ensure the building is insured; the cost of which is covered by the service charge. 

• Liaison between the leaseholders and the developer during the defect liability period. 

• Organise any major works needed and undertake the relevant consultations with the leaseholders. 

• Ensuring legal compliance from all leaseholders and apartment leases, inclusive of their responsibilities and legislation, such as fire safety. 

Frequently Asked Questions 

We’re often asked a wide range of questions about property and block management, so we’ve put together a helpful FAQs document to cover the most common queries.
If you can’t find the answer you’re looking for, you’re always welcome to give us a call or send us an email—we’ll be happy to help.

Complaints Policy 

Whilst we always strive to deliver the highest standards of service, we recognise that issues can occasionally arise. If you are not satisfied with any aspect of our service, please refer to our Complaints Policy and Procedure.

Tenant and Client Money Protection 

IPI Asset Management is a trading name of 6 Legge Lane Management Ltd, part of Complete Prime Residential Ltd. As a certified member of UKALA (UK Association of Letting Agents), our membership number is 7083, which is a client money protection scheme. A copy of our certificate can be accessed here, which will be updated annually and replaced as and when our membership with UKALA is renewed. A copy of our client accounting procedures can be accessed here. 

Contact Details 

We currently manage the Block Management for IPI Asset Management in Birmingham, with Michaela Morton as your dedicated point of contact for any queries or issues. You can reach the team via email at  enquiries@ipi-asset-mgmt.com or by calling the office on +44 (0)121 348 7343.