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Legal and Compliance



All plans, information and specifications herein are intended as a guide only and subject to variations, modifications and/or amendments as required by the relevant authorities or Developer’s consultants/architects and cannot constitute an offer or acceptance to invest. Renderings and illustrations herein are artist’s impressions only and all measurements are approximate subject to final survey. Individual circumstances can affect tax applicable to and legal rights of property ownership. As such, we strongly recommend each client obtain independent tax and legal advice appropriate to the necessary jurisdictions and to their satisfaction before entering into any purchase agreement. Representatives for overseas properties work in relation to properties outside Hong Kong and are not therefore licensed under the Estate Agent’s Ordinance to deal with Hong Kong properties.

The role of Complete is solely to provide agreed services from the services set out in its General Terms and Conditions, and Complete does not accept any responsibility or liability for the acts or services of other third parties.


Please be aware of Cybercrime. If you are moving into a new property through Complete, we will never contact you requesting you to transfer the move in monies to us directly. All move in monies will be taken from Goodlord, our online lettings and pre-tenancy administration provider. If you do receive a request from ‘us’ requesting payment of the move in monies to be paid directly to us, please contact our office immediately to verify our bank details. Complete will not take responsibility if you transfer funds to the wrong bank account.

Complaints Policy

Whilst we endeavour to always deliver the highest standards of service to our clients, issues do arise from time to time where there may be cause for concern or complaint. Your initial point of contact at Complete will always try and resolve any issues with you directly. If you are not satisfied, we do have a complaints policy and procedure, which is available for download here.

Tenant and Client Money Protection

Complete Prime Residential are members of UKALA, our membership number for London office is 188709 and for our Manchester office is 008898, which is a client money protection scheme, and also a member of TPO, The Property Ombudsman, our membership number is D7428, which is a redress scheme. A copy of our Manchester certificate can be accessed here and our London certificate can be accessed here, which will be updated annually and replaced as and when our membership with UKALA is renewed. A copy of our client accounting procedures can be accessed here.

Marketing Campaign Terms and Conditions

Complete Prime Residential will run marketing campaigns and incentives to support our clients from time to time. And, during such campaigns and incentives, specific terms and conditions will be applicable.