Management & Lettings

At Complete, our team doesn’t just manage properties — we manage every detail of your investment as if it were our own. With teams based in London, Manchester, Birmingham, Berlin, and Hong Kong, our on-the-ground experts ensure your apartment is marketed, tenanted, and managed to the highest standards. 

We use Goodlord, a leading technology platform that streamlines the tenancy progression journey. From referencing and legal documentation to compliance, Goodlord ensures everything is handled swiftly, securely, and in line with regulations. We also use Thirdfort, an online tool for efficient Anti-Money Laundering checks, minimising disruption to our clients while ensuring full compliance. This digital-first approach reduces delays, improves communication, and delivers a seamless move-in experience for both landlords and tenants. 

With a 99% occupancy rate, we deliver consistent performance across our portfolio by handling everything from day one through to renewal and re-let. Here’s how: 

Before the Tenant Moves In
We prepare your property for the market with a professional and proactive approach that maximises appeal and reduces voids:
• Professional photography, floor plans, and virtual tours powered by Giraffe, ensuring your property stands out across marketing channels and can be viewed from anywhere.
• Multi-channel marketing, both digital and offline, targeting pre-qualified tenants from our local and international networks.
• Tenant acquisition and negotiation, handled by experienced lettings consultants.
• Tenant referencing, including affordability checks, right-to-rent verification, and background screening, all processed through Goodlord for speed and accuracy.
• Anti-Money Laundering checks carried out through Thirdfort, providing a secure and efficient digital solution that minimises disruption for landlords.
• Automatic inclusion of our Rent Protection Service for eligible landlords where the tenant has passed referencing criteria, providing rental income continuity and legal expense cover.
• Drafting of tenancy agreements in line with the latest legal requirements.
• Safety and compliance coordination, including gas, electric, EPC, and any required health and safety inspections.
• Utility management through property technology platforms such as Just Move In and Goodlord, ensuring a smooth and hassle-free transfer or setup of utility accounts for incoming tenants.
• Check-in and key handover, managed directly by our local office. 

During the Tenancy
Once your property is let, our ARLA (Association of Residential Letting Agents)-qualified property managers provide day-to-day oversight, with transparent reporting and fast communication:
• Rent collection and arrears management, with clear monthly statements.
• Maintenance and repairs, managed through our 24/7 FixFlo reporting platform.
• Invoice management, including service charge, ground rent, and utilities (where authorised).
• Legal and tax compliance, including ongoing support for non-resident landlords and overseas owners.
• Dedicated point of contact for both you and your tenant, backed by a multilingual team.
• Enhanced digital experience for tenants, including access to our pre-tenancy welcome platform and tenancy hub. 

Ongoing Support and End of Tenancy
As tenancies come to an end or are renewed, we continue working to protect your returns and support long-term value:
• Annual renewal negotiations, handled by our lettings team to secure re-lets or rent increases.
• Annual income and expenditure summaries to support tax filing.
• Annual customer satisfaction surveys to monitor and improve service quality.
• Market insights and newsletters, keeping you informed about trends, legislation, and property performance.
• Complete Access, our 24-hour online portal for viewing statements, documents, and performance data.
• Preferential rates for returning clients or landlords with multiple properties. 

Lettings and management with Complete is not just about tenanting your property — it’s about ensuring your asset performs at its best, every step of the way.