{"id":179412,"date":"2026-05-11T12:03:54","date_gmt":"2026-05-11T12:03:54","guid":{"rendered":"https:\/\/fzbyppy3ol-staging.onrocket.site\/?page_id=179412"},"modified":"2026-05-19T07:34:44","modified_gmt":"2026-05-19T07:34:44","slug":"complaints-policy","status":"publish","type":"page","link":"https:\/\/www.complete-ltd.com\/zh\/complaints-policy\/","title":{"rendered":"Complaints Policy"},"content":{"rendered":"<div data-elementor-type=\"wp-page\" data-elementor-id=\"179412\" class=\"elementor elementor-179412\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-ae54af3 e-flex e-con-boxed e-con e-parent\" data-id=\"ae54af3\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-1b76a8c e-con-full e-flex e-con e-child\" data-id=\"1b76a8c\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-bae78b5 elementor-widget elementor-widget-heading\" data-id=\"bae78b5\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">Complaints Policy<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-ff83b9e e-flex e-con-boxed e-con e-parent\" data-id=\"ff83b9e\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-4a59e9e e-con-full e-flex e-con e-child\" data-id=\"4a59e9e\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-416667f elementor-widget elementor-widget-image\" data-id=\"416667f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"68\" height=\"36\" src=\"https:\/\/www.complete-ltd.com\/wp-content\/uploads\/2024\/02\/Complete-Icon-2-1.webp\" class=\"attachment-large size-large wp-image-94359\" alt=\"\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-0233aa3 elementor-widget__width-inherit elementor-widget elementor-widget-heading\" data-id=\"0233aa3\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\"><span class=\"custom-highlight\">Complaints Policy<\/span><\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5cdee92 elementor-widget elementor-widget-text-editor\" data-id=\"5cdee92\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"p-rich_text_section\">Whilst we endeavor to always deliver the highest standards of service to our clients, issues do arise from time to time where there may be cause for concern or complaint. Your initial point of contact at Complete will always try and resolve any issues with you directly. If you are not satisfied, we do have a complaints policy and procedure, which is available for\u00a0<a href=\"https:\/\/6123194.fs1.hubspotusercontent-na1.net\/hubfs\/6123194\/Complete%20Brand\/Complete%20Website\/Complaints%20Procedure\/Complaints%20Procedure%202026.pdf\" target=\"_blank\" rel=\"noopener\">download here<\/a>.<\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>Complaints Policy Complaints Policy Whilst we endeavor to always deliver the highest standards of service to our clients, issues do arise from time to time where there may be cause for concern or complaint. Your initial point of contact at Complete will always try and resolve any issues with you directly. If you are not [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"_seopress_titles_title":"","_seopress_titles_desc":"","_seopress_robots_index":"","_seopress_robots_follow":"","_seopress_robots_imageindex":"","_seopress_robots_snippet":"","_seopress_robots_primary_cat":"","_seopress_robots_breadcrumbs":"","_seopress_robots_freeze_modified_date":"","_seopress_robots_custom_modified_date":"","_seopress_robots_canonical":"","_seopress_social_fb_title":"","_seopress_social_fb_desc":"","_seopress_social_fb_img":"","_seopress_social_fb_img_attachment_id":0,"_seopress_social_fb_img_width":0,"_seopress_social_fb_img_height":0,"_seopress_social_twitter_title":"","_seopress_social_twitter_desc":"","_seopress_social_twitter_img":"","_seopress_social_twitter_img_attachment_id":0,"_seopress_social_twitter_img_width":0,"_seopress_social_twitter_img_height":0,"_seopress_redirections_value":"","_seopress_redirections_enabled":"","_seopress_redirections_enabled_regex":"","_seopress_redirections_logged_status":"","_seopress_redirections_param":"","_seopress_redirections_type":0,"_seopress_analysis_target_kw":"Lettings Property","content-type":"","footnotes":""},"class_list":["post-179412","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/www.complete-ltd.com\/zh\/wp-json\/wp\/v2\/pages\/179412","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.complete-ltd.com\/zh\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.complete-ltd.com\/zh\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.complete-ltd.com\/zh\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.complete-ltd.com\/zh\/wp-json\/wp\/v2\/comments?post=179412"}],"version-history":[{"count":0,"href":"https:\/\/www.complete-ltd.com\/zh\/wp-json\/wp\/v2\/pages\/179412\/revisions"}],"wp:attachment":[{"href":"https:\/\/www.complete-ltd.com\/zh\/wp-json\/wp\/v2\/media?parent=179412"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}