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Right to Rent Checks 2021: What do the changes mean?

New Process

In accordance with the Government “Right to Rent” rules, we require you to share your documents with us digitally. These checks can be carried out over video calls and tenants/ applicants can supply scanned copies or photos of documents via email.  This is in order to prove your nationality, and that you have the right to rent a property in the UK.

Digital Checks Required

As well as confirming your nationality, we need to check that you have the right to stay in the UK, via a settlement status. Prospective tenants needing to prove their settlement status must first view their own Right to Rent record using the ‘Prove your Right to Rent to a landlord/ agent’ service, in which you will then receive a code.

If your permission has a time limit, we will need to check it again in future once that time limit has ended or after 12 months of tenancy term start date, whichever occurs later.

You will not have a further check if you stay in the same property and either:

  1. You’re a British or Irish citizen
  2. You have no time limit on your right to stay in the UK

How do I provide my settlement status?

This information can then be easily shared with Complete, by providing us with a ‘share code’ digitally which you will receive once you’ve registered your Right to Rent record. We will then verify this on our end on the government website.

Groups that must present us with a share code for a digital check are:

  1. Non-UK nationals with a current biometric resident permit or card,
  2. All EU, EEA, or Swiss nationals and their family members
  3. Those with status under the points-based immigration system.

Where can a tenant/applicant obtain a ‘share code’?

Obtain a share code

Where can I view a tenant’s/applicant’s right to rent?

View your right to rent

Where can I view all the documents I need for right to rent checks?

Documents for right to rent checks


Do you need to see me?

No, in accordance with government guidelines we’re now able to conduct digital checks on all tenants by doing the following:

  1. Checks can currently be carried out over video calls.
  2. Tenants can send scanned documents or a photo of documents for checks, including their ‘share code’ via email rather than sending originals.

If you would like to find out more information regarding these changes, please complete the below contact form and a member of our team will be in touch.

For more information, kindly contact our regional office: